Contact ReinstallOS
Use this page if you have found a mistake, a broken vendor link, a screen label that no longer matches, or a question about how the site is written. There is one address, and it is read by the person who writes the guides.
What to write about
- A step that no longer matches what your machine shows, with the page URL and the wording you saw instead.
- A link on the downloads page that no longer resolves to the vendor's own domain. These are the highest-priority reports we receive.
- A correction to a factual claim, ideally with a link to the vendor's current documentation so we can check it quickly.
- Copyright or trademark complaints — see section 6 of the terms for the details a notice needs to contain.
- Questions about the privacy policy or these terms.
What we cannot help with
We cannot recover data from a machine that has been erased, and we cannot tell you whether a particular backup is restorable. We cannot see your device, your disk layout or your licence state, so we cannot confirm that a given step is safe on it. We are not a support desk for a machine under an employer's management or a manufacturer's warranty, and we do not recommend products for a specific purchase.
For a machine that will not complete setup, or a fault that survives a clean install, the diagnostic guide explains what to test and what to write down before contacting the hardware manufacturer. That route is faster than writing to us, and we cannot do the testing from here.
How quickly we answer
We aim to reply within a few working days. A report that a download link has moved is acted on before a general enquiry, because a stale link on a page like this is a real risk to whoever follows it. Corrections are made to the source modules and the whole site is rebuilt, so a fix cannot leave an older copy of the same paragraph on another page.
We do not send marketing email, and we do not add correspondence addresses to a mailing list. There is no mailing list.
Privacy of your message
If you email us, we receive whatever you chose to include, including your address. We keep it for as long as needed to answer you and to keep a record of the correction or complaint, then delete it. We do not sell it, share it with advertisers, or use it to build a profile. See the privacy policy for the full statement.
Questions we are often asked
Can you add our software to the downloads page?
The list is deliberately narrow: operating-system images from Microsoft and Apple, their own documentation, and the publishers of the open-source USB writers the guides mention. We do not add installers, mirrors, driver updaters or activation tools, and there is no paid placement.
Why link to a support page instead of the direct file?
Because vendor download pages change, and the vendor's own instructions are the authority for the current wording. A direct file link that works today can point at an old build next month. The reasoning is written out on the sources page.
Does an incorrect screen label really matter?
Yes. The whole method here is that a reader can find the exact string on their own screen. A paraphrased button name sends them hunting for something that does not exist, and on a partition screen that is where mistakes get expensive. Please do report them.
Can I republish a guide or a checklist?
Short quotations with attribution and a link are fine. Republishing a page in whole, or scraping the site to farm advertising or train a model, is not — see section 5 of the terms.
The address
[email protected]. For anything involving data or a legal notice, use email rather than a public comment or a social-media message so there is a written record on both sides.